Tag: 24 Hour Customer Service


Online Reviews Key Driver in Customer Purchase Decision

Customers reviews are viewed as unbiased and truthful, therefore forming the initial stop-by for buyers. Traders across different spheres of the global economy confess to a love-hate relationship with online reviews, but according to Invesp, a marketing retail and analytics firm, 90% of consumers read online reviews before placing anRead More

Celebrating Customer Service Week; 5 Ways Corporates can Become Service Champions

A customer or your clientele base no doubt forms the core of your business; be it in the service or goods market, the experience that you offer your customers can either make or break your business. Celebrated every year since the pioneer events in 1980s, the Customer Service week seeksRead More

Customer Care Tips To keep Your Business Customer Friendly

From the 3rd of October till the 7th, Jumia Travel and the rest of the world is celebrating Customer Care week and this means we bring you tips and experiences by people including our very own team, that has dealt with thousands of different customers and hotels through the courseRead More

Jovago Launches 24 – Hour Customer Service Center

Jumia Travel, Africa’s leading online hotel booking website has launched their 24-hour customer service center in their Nairobi regional offices. The 24-hour contact center will provide booking services, customer advice as well as support through both Live Chat and the call center. This will ensure that customer and guest inquiriesRead More