Jovago Launches 24 – Hour Customer Service Center

Jumia Travel, Africa’s leading online hotel booking website has launched their 24-hour customer service center in their Nairobi regional offices.

The 24-hour contact center will provide booking services, customer advice as well as support through both Live Chat and the call center. This will ensure that customer and guest inquiries are attended to 24 hours a day / 7 days a week / 52 weeks a year.

Commenting on the development, Elizabeth Mbugua, Head of Customer Service – Jovago East and Southern Africa said, “Our Company’s ambitions are aimed at developing modern channels for communication, creating a seamless flow of information, and paving way for fast and effective service delivery irrespective of time and season.” Customers are now able to reach the department on +254770901110, not just for bookings verification but also for information on trip and value add-ons, holiday planning insights and advice on preferred payment channels.

The 24-hour contact center is part of the company’s objective in achieving personalization, consistent with the key drivers in any successful online business. This ensures that the customers’ expectation of a quick and effective feedback are met on timely basis, as well as create a long lasting impression through correspondence with a live and cheerful team. The company also plans to launch local language versions of the website, as well as launch a mobile app for the same.

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